Order by Phone
Wooster Clock Company’s online ordering system is easy to use. If you prefer to order by phone, Call us toll free at 1-800-989-2114.
Return Policy
Should you need to return an item, ship it back to us within 15 days of the invoice date and we'll exchange the item, or credit your account. We charge no restocking fees (with the exception of design your own series) Design your own clocks are subject to a 30% restocking fee unless it’s an error on our part, in which case is subject to the terms above.Products that have Free Shipping, we will need to deduct our actual shipping charges from your return credit. Please call us at (330)-669-2114 before returning any merchandise to receive an RMA number and a return address. All returned products must be in original condition and packaging; otherwise, additional charges may be applied. If you are exchanging an item, we will ship the exchange out to you at no cost.
Product Warranty
All of our clocks are fully guaranteed for two years. This guarantee is for normal use and not subject to clocks damaged from non operational use or abuse. If a part is damaged from shipping, call us to arrange for a replacement, which we will send out at no cost to you.
Sales Tax
Wooster Clock only collects sales tax on orders being shipped to an address within Ohio. Sales tax is calculated to be the same as your local Ohio sales tax. There is no tax collected for orders shipped outside the State of Ohio.
Shipping Information
Our clocks are shipped UPS ground in the continental USA only. Sorry, No COD orders. Delivery time is currently 1-2 weeks. If you need a clock by a certain date, please contact us and we will make every effort to meet your deadline.
Use of Your Private Information
We ask only for the information we need. It is the policy of Woosterclock.com, to keep your email address and any other information we may receive about you completely private. We do not sell or share our customer information with anyone. When you make a purchase, we ask for your address and credit card information for billing and shipping purposes. If you send us feedback and request a response, we ask for your e-mail address. All of this information is used only by Wooster Clock Company to better assist you.
Transmitting Private Information
The information you provide to us (name and address, credit card numbers, etc.) is transmitted across the Internet using the Secure Sockets Layer (SSL) protocol. This means that all of the data is encrypted and for all practical purposes cannot be intercepted by any third party. In most browsers, a padlock or key icon tells you that you're connected to a secure Web site.
