Should you need to return an item due to damage or defect please contact us within 15 days of the delivery date. Please call us at 330-669-2114 before returning any merchandise. Keep ALL of the original packaging; otherwise additional charges may be applied.
All of our clocks are fully guaranteed for one year. This guarantee is for normal use and not subject to clocks damaged from non operational use or abuse. Any Damage during shipping must be reported immediately and customer must keep all shipping boxes for inspection to process the damage claim. Upon approval of damage claim from shipping company, a replacement will be sent at no cost to the customer. Warranty is available in USA only and not valid on international orders.
Wooster Clock only collects sales tax on orders being shipped to an address within Ohio. There is no tax collected for orders shipped outside the State of Ohio.
Our clocks are shipped UPS,FedEx or USPS in the continental USA only. Sorry, No COD orders. Delivery time is currently 1-2 weeks. If you need a clock by a certain date, please contact us and we will make every effort to meet your deadline.
Use of Your Private Information
We ask only for the information we need. It is the policy of Woosterclock.com, to keep your email address and any other information we may receive about you completely private. We do not sell or share our customer information with anyone. When you make a purchase, we ask for your address and credit card information for billing and shipping purposes. If you send us feedback and request a response, we ask for your e-mail address. All of this information is used only by Wooster Clock Company to better assist you.
Transmitting Private Information
The information you provide to us (name and address, credit card numbers, etc.) is transmitted across the Internet using the Secure Sockets Layer (SSL) protocol. This means that all of the data is encrypted and for all practical purposes cannot be intercepted by any third party. In most browsers, a padlock or key icon tells you that you're connected to a secure Web site.