Return Policy
Should you need to return an item, ship it back to us within 15 days of the invoice date and we'll exchange the item, or credit your account minus shipping charges. We charge no restocking fees (with the exception of design your own series) Design your own clocks are subject to a 30% restocking fee unless it’s an error on our part, in which case is subject to the terms above.Products that have Free Shipping, we will need to deduct our actual shipping charges from your return credit. Please call us at (330)-669-2114 before returning any merchandise to receive an RMA number and a return address. All returned products must be in original condition and packaging; otherwise, additional charges may be applied.

Product Warranty
All of our clocks are fully guaranteed for two years. This guarantee is for normal use and not subject to clocks damaged from non operational use or abuse. Most repair problems can be resolved by phone,and repair parts can be supplied by Wooster Clock Co, however should the customer want us to repair the clock, we will do so free of charge within the two year warranty. Customer is responsible for packaging and shipping the clock back to us and the return shipping cost back to customer. Any Damage during shipping must be reported immediately and customer must keep all shipping boxs for inspection to process the damage claim. Upon approval of damage claim from shipping company, a replacement will send out at no cost to the customer. Warranty is available in USA only and not valid on international orders.

Sales Tax
Wooster Clock only collects sales tax on orders being shipped to an address within Ohio. Sales tax is calculated to be the same as your local Ohio sales tax. There is no tax collected for orders shipped outside the State of Ohio.

Shipping Information
Orders placed online are for the continental USA only and shipped using UPS or USPS. International, Alaska, Hawaii orders must call or email for a shipping quote. Sorry, No COD orders. Delivery time is currently 1-2 weeks. If you need a clock by a certain date, please contact us and we will make every effort to meet your deadline.

Use of Your Private Information
We ask only for the information we need. It is the policy of Woosterclock.com, to keep your email address and any other information we may receive about you completely private. We do not sell or share our customer information with anyone. When you make a purchase, we ask for your address and credit card information for billing and shipping purposes. If you send us feedback and request a response, we ask for your e-mail address. All of this information is used only by Wooster Clock Company to better assist you.